Published • 26 Jun 2025
PicoCooler Vision™ is a large-capacity smart cooler designed to provide a seamless, unattended grab-and-go retail experience through automatic product recognition technology. Offering significant merchandising space, it enables operators to enhance consumer convenience across a diverse range of locations.
Got questions about PicoCooler Vision™? This FAQ gives you the lowdown on PicoCooler Vision™, the advanced retail solution ideal for businesses looking to boost customer experience and operational efficiency. Read on to find answers to frequently asked questions about PicoCooler Vision™ and its flexible capabilities.
FAQs:
How do customers buy items from this cooler?
Customers simply unlock the PicoCooler Vision™, select their items, and walk away.
They can unlock the cooler by tapping a credit or debit card, using a mobile wallet, or scanning the QR code via the 365Pay app. Once an item is taken out, multiple cameras powered by Artificial Intelligence (AI) detect exactly what's been selected. After the doors close, the customer's account is automatically charged.
Do customers need to scan each product?
No, customers do not need to scan any items when using the PicoCooler Vision™.
How does the cooler know what’s been taken?
The PicoCooler Vision™ uses five integrated cameras and advanced AI technology to identify the items removed by the customer.
What kind of locations suit a PicoCooler Vision™?
Busy, semi-public areas often lack sufficient retail options. PicoCooler Vision offers secure access, making it perfect for gyms, hospitals, hotels, universities, and similar locations. It’s also an ideal upgrade from traditional vending machines in high-value spots, helping operators generate greater profits from premium products.
What products are suitable for this technology?
Pre-packaged foods, similar to items typically found in vending machines and micro markets, work best. These products ensure the smoothest consumer experience.
How much stock can PicoCooler Vision™ hold?
Up to 300 drinks (20 oz). The cooler has four adjustable shelves and one fixed bottom shelf. For accurate product recognition, items should measure at least four inches in height and width.
What tools do operators use to manage PicoCooler Vision™?
Operators manage the cooler using:
- 365Ops app – operational insights and analytics
- ADM – planogram setup and inventory control
Can operators integrate PicoCooler Vision™ into their existing VMS?
Yes, operators can integrate PicoCooler Vision™ seamlessly into an existing VMS.
What is a Pre-Auth?
A Pre-Auth (pre-authorisation) is an initial check to confirm the customer has sufficient available funds for a transaction before providing access to the products. PicoCooler Vision™ uses pre-auth transactions for secure, controlled-access payments.
Why is a Pre-Auth important?
Pre-auths protect operators by limiting financial risk when deploying unattended retail solutions with cashless payment. If a customer lacks sufficient funds for typical items, a pre-auth ensures there's a minimum balance before allowing product access.
If the final charge exceeds the pre-authorised amount, 365 will attempt an incremental authorisation for the difference. Incremental authorisation approvals depend on the customer's card issuer and payment type.
When does the Pre-Auth clear from the customer's account?
The removal of the pre-auth depends on the customer's bank, typically clearing shortly after the final charge is processed.
When does the final charge appear on the customer's statement?
The final charge is processed immediately after transaction completion. However, visibility depends on the bank’s processing time.
PicoCooler Vision™ is more than just a retail solution; it's a catalyst for business growth and customer satisfaction. To discover more about what PicoCooler Vision™ can do for your business, contact our team using the form below. Let’s transform retail experiences together.